Welcome to Fankarihouse.com (“Website”). Fankari House and/or its affiliates provide website features and other products and services to you when you visit or shop at Fankari House , use Fankari House products or services, or use software provided by Fankari House in connection with any of the foregoing. Fankari House provides the Services subject to the following conditions. This user agreement (“Terms and Conditions” or “T&C” or “Terms” or “Agreement”) is between you (“you” or “End User” or “your” or “Buyer” or “Customer” or “Registered User”) and Fankari House (“Company” or “us” or “we” or “Fankarihouse.com”). This document is an electronic record in terms of Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures. Notwithstanding anything contained or said in any other document, if there is a conflict between the terms mentioned herein below and any other document, the terms contained in the present T&C shall alone prevail for the purposes of usage of the Site.
Introduction
The domain name fankarihouse.com is registered in the name of SQUARE INCH DESIGN STUDÉO registered at 30/2, CIT Rd Scheme 6M, The Lane Opposite Pantloons, Kadapara, Phool Bagan, Kankurgachi, Kolkata, West Bengal 700054
Right to change
Fankari House reserves the sole right to update or modify these Terms and Conditions at any time without prior notice. For this reason, we encourage you to review these Terms and Conditions every time you purchase products from us or use our Website.
User Responsibility and Registration Responsibility
If you use the Website as Registered User, you agree that you are competent to contract within the meaning of the Indian Contract Act, 1872. Fankari House reserves the right to refuse to provide you with access to the Website if it is brought to its notice or if it is discovered that you are under the age of 18 years. You agree, inter-alia, to provide true, accurate, current and complete information about yourself as prompted by the Website registration form or provided by You as a Visitor or user of a third party site through which You access the Website. If you provide any information that is untrue, inaccurate, not current or incomplete or we have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, or not in accordance with the User Agreement, Fankari House has the right to indefinitely suspend or terminate or block access of your membership with the Website and refuse to provide you with access to the Website.
www.fankari.in is a division of Fankari Private Limited
30/2, CIT Rd Scheme 6M, The Lane Opposite to Pantaloons, Kankurgachi, Ground Floor,
Kolkata - 700054
GSTIN: 19ARUPA5999F1Z1
The Order Process
You send us the name/details of the wallpaper you would like to order, along with the dimensions you would like it printed at and any extra requirements.
Upon sending your order to us, you will receive a proof image and a quote containing the total cost of goods and services via email or WhatsApp. We seek to send a response to all orders within 2-4 days of submission, excluding weekends and bank holidays.
Payment
We accept the following payment methods: Credit or Debit Card, wallets, net banking, UPI
Right of Cancellation
You have the right to cancel a product or services (customisations of print or design) within 2 hours of payment, provided that the services agreed within the contract have not already started.
We do not offer refunds on customised products (custom sized murals, custom designs).
Any products or services with apparent defects caused by Fankari will be replaced.
Production and Delivery
We will make every effort to deliver orders and services in good time. Our quoted delivery times are approximate. Delivery can take place up to 30 days from the start of the contract (once payment is received). We cannot be held responsible for delays or errors made by third party courier or postal services. We will always ensure that the order is securely sealed in rigid packaging. Any damage that the package may incur during transit should be noted upon delivery and signed for as damaged.
We use third party courier services, we are not responsible for delays on the way. No refund will be processed till 28 days of shipment if package is not received.
The customer is responsible for any customs duties and taxes levied at the point of entry into the destination country.
Quality of Goods
The product should be inspected prior to installation. Any defects should be reported to Fankari prior to installation; claims cannot be made after the product has been used or installed.
Please note we do not provide installation we only supply wallpapers. However if you require assistance, our customer support team will be happy to connect you to local installers (in select cities) who paste such wallpapers on paid basis. Hanging costs will not be refunded, therefore please be sure to check the condition of your product before hanging or mounting. We are not responsible for impacts due to seepage on wall, use of chemicals on wallpaper, any external damage.
Although we can provide contact information for such installers in major cities in India, please note that they are not affiliated with our team, and we are not responsible for any issues related to wall preparation or installation.
Minor variations in colour may occur between prints, we can only offer replacements when it is agreed that the variations are evidently noticeable.
Variations of colours may occur between on-screen proof and physical product. We cannot be held responsible for discrepancies between monitor settings. Where colour matching is important, we recommend and offer a printed sample prior to purchase to ensure colours are acceptable. Claims for colour variations cannot be made unless printed sample has been requested and approved.
Any Creative ideas for us ?
We would love to sit over a cup of coffee and hear your thoughts on how we can improve Fankari and make it a trusted source of home decor products for the world.
We're always happy to hear from you
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Customer service
pranavagarwaal99@gmail.com
